Become a Member

What's Included?

On-demand, mobile repair, 7AM-7PM, Monday-Friday

All mechanic labor needed for 1 bicycle

Member-only discounts and benefits

Nemo Contact Details in phone's contacts

CHOOSE A MEMBERSHIP:

“NEMO was a lifesaver! Just two weeks after signing up, I got a flat on my way to work and needed to be able to use my bike later that day. I texted NEMO and they came to my office and fixed the tire right outside. No hassle of trying to find - and get my bike to - an open shop. Sign up for NEMO, they are amazing and you won’t regret it.”

Kathryn

HKS

"NEMO is great! After finding myself with a flat at work and nothing on hand, NEMO came within 20 minutes, replaced my tube, found that my bike needed another part replaced, and had me back on my way in no time. For those of us who would like bike to work but are not experts in bike repair, or sometimes leave home without extra tubes and tools in hand, NEMO allows us to do so with ease. I would recommend NEMO to anyone looking to simplify a bike commute, and any company looking to make biking accessible to more individuals."

Amanda

Brookline

"NEMO helped me get my bike back on the road by fixing my flat tire and an issue with my seat post. Their response time was fast and they answered all of my questions during the process. As someone who enjoys biking but is not very knowledgeable about bikes, I feel more empowered on my commute with NEMO as a resource."

Nicole

Beacon Hill

“Anyone else ever been running late, finally out the door and on your bike, only to realize that your gears aren’t working properly? Instead of trying to calculate which bike shop was along my route, open and with availability, I just texted NEMO. After a quick chat, one of NEMO’s friendly mechanics was on their way to me. Next thing I knew, my bike was ready to ride! 10/10 service. A must for any avid or casual cyclist.”

Anya

Brookline

“I had several issues with my bike that I bought as a second-hand (which would be common to many of you) and called the NEMO. The service guy came to my place within 20 min and solved the issues with competence and care. The best beauty of NEMO is that it obviates the hassle to drag your bike to the bike shop. I am blessed with their agile in situ service!”

Jun

HMS

"Fantastic service! My bike sat locked up on Campus for months because I needed a new chain and couldn’t take it to the shop. I met the folks at NEMO and they offered to come to my office and take care of it. I scheduled it, they showed up on time in the park and got it done in 25 minutes."

Kevin

HKS

FAQs

Can I add additional bicycles to my Membership?

Yes! You can add additional standard bikes and cargo bikes during checkout.

Can I sign up as an individual?

Yes, we now allow individuals to sign up for NEMO. Previously, we only allowed sign ups from employees of partner organizations.

What if my employer signs on while I’m already a member?

Congratulations! If your employer signs up to pay for NEMO on your behalf, we will reimburse any Membership fees you paid the previous 6 months. Why? We believe employers should financially support your bike commute and we want your help to convince them.

Can I get service at home?

Yes, assuming it's within our service area.

Does Membership cover everything?

Membership covers all the mechanic labor needed for 1 bicycle. If your bike needs new parts (e.g. new tire, chain, brake pads, etc.) then you will be charged separately for those at the time of the repair. If you'd like a dedicated full-overhaul of your bike then see below how we handle tune-up requests.

Does NEMO do tune ups?

Yes. For Members, we will come perform a free assessment and from there schedule and quote a full tune up if it’s needed. During the free assessment we may be able to get your bike into great shape without needing to book a full overhaul.

Does NEMO sell bikes?

No, but we can help you pick one out! And we will come to your house and build it for $60 (or $100 for e-bikes).

What are the Member discounts and benefits?

Members qualify for exclusive discounts on the hand-picked accessories on our online shop. Additionally, we often run exclusive sales in our Member newsletter.

Service Area Map

How might you use NEMO?

Flat tire? Immediate roadside help within minutes

Bike’s shifting off? Get it checked before riding to work

Might need new brake pads? Send us a photo and we'll come make the swap if needed

Rusty chain: replace or TLC? We can tell you

Need help planning a safer route to work?

Need to find fenders compatible with your bike? We’ll do the research for you

Stranded at 7 AM without tools or parts? We have got you covered

Parenting got you spread thin? Leave the bike mechanic work to us