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Bicycle Roadside Assistance

Who Can Sign Up?

NEMO is available to employees or residents of Alewife TMA member properties.

HOW DO I SIGN UP?

Folks can sign up for this program by filling out this form. Once the TMA approves your participation you will receive an email with instructions on how to use the service! 

WHAT'S INCLUDED IN THE SERVICE?

The cost of the roadside service call is covered by the Alewife TMA and provides quick fixes to get your bike back on the road. This includes repairs for flat tires, chain problems, brake issues, and more. Each visit provides a complimentary replacement inner tube, if needed. However, other replacement parts and specialized repairs aren't covered by Alewife TMA and would be at your own expense if you choose to proceed with them. If you have any questions about whether your situation qualifies, just reach out to our team.

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WHERE CAN I GET SERVICE?

A NEMO mechanic can be dispatched to you anywhere within our service area , 7AM-7PM, Monday-Friday. 

Have additional questions? Contact director@alewifetma.org or support@get-nemo.com

SIGN UP
“I had several issues with my bike that I bought as a second-hand (which would be common to many of you) and called the NEMO. The service guy came to my place within 20 min and solved the issues with competence and care. The best beauty of NEMO is that it obviates the hassle to drag your bike to the bike shop. I am blessed with their agile in situ service!”

Jun

HMS

How might you use NEMO?

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Flat tire? Immediate roadside help within minutes
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Bike’s shifting off? Get it checked before riding to work
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Might need new brake pads? Send us a photo and we'll come make the swap if needed
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Rusty chain: replace or TLC? We can tell you
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Need help planning a safer route to work?
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Need to find fenders compatible with your bike? We’ll do the research for you
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Stranded at 7 AM without tools or parts? We have got you covered
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Parenting got you spread thin? Leave the bike mechanic work to us
NEMO Bike repairmen going to a customer