Longwood Collective logo

Emergency Bike Repair Program

Employees and graduate students at Longwood Collective member institutions — including Brigham & Women's, Beth Israel Deaconess, Dana-Farber, Harvard Medical School, and others — get free on-demand bike repair through NEMO.

NEMO cargo bike at Harvard Square intersection

How to use it

  1. 1
    Register or sign in at GoMassCommute

    Visit gomasscommute.com and log in with your work email.

  2. 2
    Claim your NEMO Bike Repair benefit

    Select "Rewards" from the left menu to find and claim your code.

  3. 3
    Text your full name and code to 857-847-6366

    Once you have your code, text us to arrange your repair.

Who's eligible

Eligible

Employees and graduate students at Longwood Collective member institutions in the Longwood Medical Area. Member institutions include: Beth Israel Deaconess Medical Center, Brigham and Women's Hospital, Boston Children's Hospital, Dana-Farber Cancer Institute, Emmanuel College, Harvard University School of Medicine, Harvard University School of Dental Medicine, Harvard University T.H. Chan School of Public Health, Isabella Stewart Gardner Museum, Joslin Diabetes Center, Massachusetts College of Art and Design, MCPHS University, Massachusetts Mental Health Center, Simmons University, Temple Israel, Wentworth Institute of Technology, The Winsor School, Boston University Wheelock College of Education and Human Development, Fenway Community Health Center, Massachusetts Eye and Ear Infirmary, Merck Research Laboratories, and The Baker Center for Children and Families.

What's covered

The service call and one spare tube are covered. Your unique code is valid for up to 3 free emergency repairs. Service is available Monday–Friday, 7AM–7PM.

Any additional parts needed are charged separately at the time of your repair.

Questions? Email Longwood@get-nemo.com or call 857-847-6366.

What's included in a visit

Every NEMO visit covers mechanic labor for one bicycle and expert bike advice. Most repairs take about 45 minutes. Here's what we fix on the spot:

  • Flat tire fix
  • Brake adjustment
  • Shifting tune-up
  • Chain & cable replacement
  • Safety check (15 min tune-up)
  • E-bike & cargo bike service
See full repair menu & pricing

Ready to ride?

Get your bike fixed this week. A NEMO mechanic comes to you — home, office, or roadside.