how to get nemo through
mit's bike benefit

An NEMO electric cargo bike sitting in the grass in front of the MIT rotunda.

What is NEMO?

NEMO is on-demand bike repair –  the easiest and most convenient way to get your bike fixed.

How much does it cost?

$120/year or $84/six months. Don’t want to pay for months in the deep winter or during breaks? Membership can be paused 2 months for each 6 months of Membership.

Can I get it for free?

NEMO qualifies for reimbursement under MIT’s Bicycle Commuter Reimbursement Program, which reimburses eligible MIT employees for up to $300 of bike expenses per calendar year.

Am I eligible for MIT’s reimbursement program?

YES, if you…

·      Are a full-time benefits-eligible MIT employee

·      Have registered a bike at MIT (or have a BEN-number; see details)

·      Do not have an MIT off-campus or resident parking account

How and where can I get service?

Members can call or text, and a NEMO mechanic will come to you anywhere within our Service Area (which includes Cambridge, Somerville, Brookline, and most of Boston).

What's included in my membership?

On-demand bike repair 7am-7pm, Monday-Friday (all mechanic labor for 1 bicycle). Member-only discounts and benefits. Expert bike advice and recommendations from our team.

Note: Replacement parts and specialty repairs are charged separately as needed (more info).

Where can I find more information about MIT’s bike programs?

·      MIT’s campus-wide Personal Wheels guidelines

·      Bicycle Commuter Reimbursement Program at MIT

·      FAQ for Personal Wheels at MIT

·      Essential Urban Street Safety Tips for all road users! 

Where can I find more information about NEMO?

Read our FAQ! You can also reach out to our team via the webchat widget.

$120
/YEAR
$84
/SIX MONTHS
“NEMO was a lifesaver! Just two weeks after signing up, I got a flat on my way to work and needed to be able to use my bike later that day. I texted NEMO and they came to my office and fixed the tire right outside. No hassle of trying to find - and get my bike to - an open shop. Sign up for NEMO, they are amazing and you won’t regret it.”

Kathryn

HKS

“I had several issues with my bike that I bought as a second-hand (which would be common to many of you) and called the NEMO. The service guy came to my place within 20 min and solved the issues with competence and care. The best beauty of NEMO is that it obviates the hassle to drag your bike to the bike shop. I am blessed with their agile in situ service!”

Jun

HMS

"Fantastic service! My bike sat locked up on Campus for months because I needed a new chain and couldn’t take it to the shop. I met the folks at NEMO and they offered to come to my office and take care of it. I scheduled it, they showed up on time in the park and got it done in 25 minutes."

Kevin

HKS

How might you use NEMO?

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Flat tire? Immediate roadside help within minutes
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Bike’s shifting off? Get it checked before riding to work
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Might need new brake pads? Send us a photo and we'll come make the swap if needed
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Rusty chain: replace or TLC? We can tell you
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Need help planning a safer route to work?
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Need to find fenders compatible with your bike? We’ll do the research for you
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Stranded at 7 AM without tools or parts? We have got you covered
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Parenting got you spread thin? Leave the bike mechanic work to us
NEMO Bike repairmen going to a customer