CommuterChoice Bike Benefit
Harvard faculty, staff, and student workers can use their CommuterChoice Bike Commuter Benefit for NEMO repairs — either by paying up front using the Jawnt Pass commuter debit card, or by submitting a reimbursement.
How to use it
Your Jawnt Pass commuter debit card is loaded with a $30 credit for biking expenses each month, which accrues over time and can be used to make biking purchases directly.
- Enroll in the bike benefit
Follow a few quick steps to enroll in the Jawnt Pass commuter card. Learn how to enroll and activate your card.
- Book a repair with NEMO
Use the booking form above or text 857-847-6366. Service is 7AM–7PM, Monday–Friday.
- Pay for your repair with your Jawnt Pass
Use your Jawnt Pass just as you would a debit or credit card, or keep your receipt and submit a reimbursement request through Jawnt (learn how here).
Who's eligible
All Harvard faculty, staff, and student workers qualify for the CommuterChoice Bike Commuter Benefit. HGSU members who are student workers are eligible — for HGSU-specific questions, email hgsu.benefits@gmail.com.
What's covered
Scheduled, on-site mobile bike repair 7AM–7PM, Monday–Friday within NEMO's service area. Mechanic labor for 1 bicycle and expert bike advice are included.
Replacement parts and specialty repairs are charged separately as needed — and can be paid for directly with your Jawnt Pass or submitted for reimbursement.
Questions? Email CommuterChoice@Harvard.edu or text 857-847-6366.
What's included in a visit
Every NEMO visit covers mechanic labor for one bicycle (or more, if you choose the multi-bike option) and expert bike advice. Most repairs take about 45 minutes. Here's what we fix on the spot:
- Flat tire fix
- Brake adjustment
- Shifting tune-up
- Chain & cable replacement
- Safety check (15 min tune-up)
- E-bike & cargo bike service
Ready to ride?
Book a repair this week. A NEMO mechanic comes to you — home, office, or roadside.