Bicycle Roadside Assistance
Free emergency bike repair for full-time Harvard faculty and staff in Cambridge and Allston. Flat tire, broken chain, brake issue — text us and a mechanic comes to you.
How to use it
- Text your name and HUID to 857-847-6366
Or call — whichever you prefer.
- A NEMO mechanic coordinates with you
We confirm your location and head your way.
- Fixed on the spot — free of charge
Monday–Friday, 7AM–7PM.
Who's eligible
Full-time benefits-eligible Harvard faculty and staff bike commuters in Cambridge and Allston.
Faculty and staff on the Longwood campus and Graduate Student Workers.
What's covered
Quick fixes to get your bike back on the road — flat tires, chain issues, braking problems.
Non-emergency maintenance and upkeep.
Need new parts (tire, chain, brake pads)? You pay NEMO separately — those expenses are eligible for bike benefit reimbursement.
Questions? Call 857-847-6366.
What's included in a visit
Every NEMO visit covers mechanic labor for one bicycle and expert bike advice. Most repairs take about 45 minutes. Here's what we fix on the spot:
- Flat tire fix
- Brake adjustment
- Shifting tune-up
- Chain & cable replacement
- Safety check (15 min tune-up)
- E-bike & cargo bike service
Ready to ride?
Get your bike fixed this week. A NEMO mechanic comes to you — home, office, or roadside.